Refund and Returns Policy

Refund and Returns Policy

At Aao Kharido, we strive to ensure your utmost satisfaction with every purchase you make from our platform. We understand that occasionally, circumstances may arise where you need to return a product. Rest assured, we are here to make the process as smooth and convenient as possible.

Refund Eligibility:

  • To be eligible for a refund, the product must be returned within 7 days of the delivery date.
  • The product must be in its original condition, unused, and undamaged. Any signs of wear and tear or physical damage will disqualify the product from being eligible for a refund.
  • Original packaging, including all tags, labels, and accessories, must be intact and returned along with the product.

Process for Returns:

  1. Initiating the Return: If you wish to return a product, please contact our customer service team within 7 days of receiving the item. You can reach out to us via email at customer_service@aao-kharido.com or through our website’s customer support chat feature. Please provide your order number and a brief explanation of the reason for the return.
  2. Return Authorization: Once your return request is received and approved, we will provide you with a return authorization and instructions on how to proceed with the return.
  3. Packaging the Product: Securely package the product in its original packaging, ensuring it is adequately protected during transit. Include all original tags, labels, and accessories.
  4. Return Shipping: You will be responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping service to ensure the safe return of the item.
  5. Inspection and Refund: Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria outlined in our policy. Once the inspection is complete and the product is deemed eligible for a refund, we will initiate the refund process.

Refund Process:

  • Refunds will be processed using the same method of payment used for the original purchase.
  • Please allow up to 7 business days for the refund to be reflected in your account after the return is processed.
  • In case of any delays or issues with the refund, feel free to reach out to our customer service team for assistance.

Exclusions:

  • Certain products may be excluded from our standard return policy due to hygiene reasons or other limitations. These exclusions will be clearly stated on the product page.
  • Customized or personalized products may not be eligible for returns unless there is a defect or error on our part.

Contact Us:

If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with Aao Kharido is nothing short of excellent.

Email: aaokharido@gmail.com

Phone: +91-6393697617

Thank you for shopping with Aao Kharido!

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